Academic Coaching

Frequently Asked Questions (FAQs)

What is a pop-up killer?
How do I obtain a username and password?
How do I set my screen resolution to 800 x 600?
What are Site Requirements?
What is the difference between Highspeed and Dialup?
Why doesn’t anything happen when I click Highspeed or Dialup?
Why can’t I see the videos?
Why don’t I hear anything?
Can I move to different sections within a module without clicking Next and Back?
Can I pause, rewind, or fast-forward a video?
Why can’t I view the Resources?
What does it mean when it says “Your session has expired.”?

What is a pop-up killer?

Pop-up killer software prevents pop-up windows from opening on your screen. It is intended to prevent unsolicited ads from “popping up” on your screen while you use the Internet. The Academic Coaching program operates using ad-free pop-up windows. If your pop-up killer software is enabled, it will prevent the program from working properly, so you will need to disable the pop-up killer software.

All pop-up killer software is different. If you do not know how to disable yours, please contact the Internet Help Desk at (858) 292-3626 for support.

How do I obtain a username and password?

To use this program you must have a username and password. To obtain a username and password, contact Nora Young at nyoung@sdcoe.net.

How do I set my screen resolution to 800 x 600?

For best viewing, set your screen resolution to 800 x 600 by following the instructions below:

Mac users

OS X

1. Click the System Preferences icon on your dock.
2. Once open, click the Displays icon.
3. Choose a screen resolution. Academic Coaching is best viewed at 800 x 600.

1. Open your hard drive.
2. Open your Applications folder.
3. Open the System Preferences icon.
4. Once open, click the Displays icon.
5. Choose a screen resolution. Academic Coaching is best viewed at 800 x 600.

OS 8 or 9

1. Click the apple icon in the top left corner of your screen.
2. Scroll down to Control Panels.
3. Within that menu, select Monitors.
4. Once Monitors is open, choose a screen resolution on the right side. Academic Coaching is best viewed at 800 x 600.

1. Open your hard drive.
2. Open the System folder.
3. Open the Control Panels folder.
4. Open the Monitors icon.
5. Once Monitors is open, choose a screen resolution on the right side. Academic Coaching is best viewed at 800 x 600.

PC Users

Windows XP, 2000, 98

1. Go to your desktop.
2. Right click your mouse. (Use the right button at the top of the mouse)
3. Select Properties.
4. Click the Settings tab at the top right of the window.
5. Find the box labeled Screen Resolution and drag the arrow to change the screen resolution. Academic Coaching is best viewed at 800 x 600.

1. Go to the Start menu at the lower left corner of your screen. Click Start.
2. Select Control Panel.
3. Select Display.
4. Click the Settings tab at the top right of the window.
5. Find the box labeled Screen Resolution and drag the arrow to change the screen resolution. Academic Coaching is best viewed at 800 x 600.

What are Site Requirements?

Site Requirements are software or settings necessary to correctly view the Academic Coaching program. If you are experiencing trouble viewing the product, look at the items beneath the Site Requirements heading to make sure you have the latest software installed.

What is the difference between Highspeed and Dialup?

Highspeed and Dialup refer to the speed of the Internet connection you are viewing the program from. If your computer uses a telephone line to dial into the Internet, select Dialup to view modules with videos that are smaller in file size and easily downloaded. If you are accessing the Internet via DSL, Cable Modem, or a T1 line, select Highspeed to view modules with videos that are larger in size.

Why doesn’t anything happen when I click Highspeed or Dialup?

After clicking Highspeed or Dialup, the module should open in a new window. If nothing happens, you may have pop-up killer software installed on your computer. Although pop-up killer software is intended to reduce the number of unsolicited ads while on the Internet, it can also prevent certain programs from working properly. To successfully view this product, disable your pop-up killer.

Why can’t I see the videos?

To view videos, you must have Flash Player installed. To download the free plug-in, click Flash Player in the Site Requirements section of the home page.

Why don’t I hear anything?

All of the videos are enhanced with audio. While viewing the product, if you are using computer speakers, make sure the speakers are plugged into the correct port, there is a live power source, the speakers are turned on, and that the volume is turned up.

PC Users

Windows XP

Make sure the volume on your computer is turned on and up. To check this on a PC, go to the Control Panel and open the Sounds and Audio Devices control. Make sure the device volume is not turned all the way down. Also, make sure the Mute box is not checked.

Windows 2000 and 98

Make sure the volume on your computer is turned on and up. To check this on a PC, go to the Control Panel and open the Volume control. Make sure the volume is not turned all the way down. Also, make sure the Mute box is not checked.

Mac users

OS X
Make sure the volume on your computer is turned on and up. To check this on a Mac, go to System Preferences on your dock. Select the Sound icon. Make sure the Output Volume is not turned all the way down. Also, make sure the Mute box is not checked.

OS 9 or 8
Make sure the volume on your computer is turned on and up. To check this on a Mac, go to Control Panels by clicking the apple icon in the top left corner of your screen, then select Sound. Make sure the Main Volume is not turned all the way down. Also, make sure the Mute box is not checked.

Can I move to different sections within a module without clicking Next and Back?

Yes. To move to a specific section within a module, click Menu near the upper left of the module screen. Once the menu is open, make a selection, and the menu will automatically close. To close the menu, click Close Menu at the bottom of the menu.

Can I pause, rewind, or fast-forward a video?

Yes, while watching videos you can replay, rewind, pause, play, fast-forward, and skip to end by clicking the appropriate button on the control bar.

Why can’t I view the Resources?

Many of the Academic Coaching Resources are PDF (Portable Document Format) files. To view PDFs, you must have Adobe Acrobat Reader installed (unless you are a MAC OS X user). To download the free plug-in, click Adobe Acrobat Reader in the Site Requirements section of the home page.

What does it mean when it says “Your session has expired.”?

The program is designed to stay active for one hour, at which time it “times out.” This helps protect your username and password from illicit users. To continue viewing the program when this happens, close the small browser window. Then, in the main browser window, click the address bar and hit Return or Enter on your keyboard. Enter your username and password, and select Login. From there, you may re-select the module you would like to view.